As an executive, you’ve probably been there. You want your team to improve and you put them through a course. Maybe they’re the ones who request it, and you agree. They love the seminar. They come out with great intentions. But when you look, three months later, only 10 or 20% of what they learned is being applied. That's if any change occurred at all.
Training means change. And people resist change. Even when they want to change, they resist.
KTS associates are former executives who rose through the ranks of multinational corporations. We had real cost reduction targets and schedules to hit. We fought hungry and sometimes desperate competitors. We dealt with demanding clients and even more demanding shareholders. Like all executives we hunted for best practices to improve our results. The easy part is to figure out the how. The hard part is to get the teams to do it. With all due respect to Nike, "Just do it" doesn't quite cut it.
We learned to recognized resistance to change in multiple forms. We learned how to address it. First we must deal with the Resistance to Change, realistically. It takes persistence, continued monitoring, and time.
But that's just it. Executives today do not have the time. The process of creating lasting change is at odds with the demands placed on executives and managers. Who has the time for the mentoring, coaching and guidance required?
The KTS Change Action ProgramTM (CAP) provides an alternative. We focus on areas that create the most impact and minimize resistance to change. We provide monitoring and coaching. We even coordinate managers' interventions to minimize the demands on their time and maximize reinforcement.
KTS has expertise in Engineering Management, Manufacturing and Complex sales. In these areas, we can both train your staff in best practices, and apply CAP to implement change that sticks.
But we recognize that as executives, you already have a strategic plan. You know how to get the results you want. You may have invested in seminars that clearly articulate the best practices for your work force. All that is left is to actually do it, on a daily basis. KTS will work with you to develop a Custom Change Action Program. We'll even work in a "train the trainer" mode, if you have staff to dedicate to the effort.
Improvement comes from doing things differently. Only then are different, better results provided. This means your staff will change how they work. KTS is committed to make this change stick.
To know more about Resistance to Change, The Change Action Program concepts, and how we generally go about making training stick visit our blog: "Performance matters". We're continually adding to it.